Thank you, Minister. I have many e-mails in my inbox, as does everyone, I'm sure, about the fact that waiting times are just becoming worryingly long now. I've also had an e-mail from a constituent recently who's a teacher and was involved recently in an accident at work, resulting in a head injury. Due to sickness and head pain, she was told to go to the Grange hospital. She arrived at the Grange hospital at 5 p.m. and left untreated at 5 a.m. the following morning. She told me that she could only describe the scene inside as chaotic: patients clearly unwell; elderly and vulnerable people waiting for over 16 hours for care; wheelchair users could not access the department safely; elderly, ill patients crammed up against toilet doors; dirty plastic cups littered and empty water dispensers; ambulances backed up in the car park unable to move their patients inside. She told me that there was a complete lack of communication in the ED and, at times, a lack of empathy for others. All this with a wait, for most genuinely ill patients, of over 12 to 14 hours.

This cannot ever be acceptable, Minister. My constituent told me that she feels that the system is clearly failing and is now becoming dangerous. The Grange hospital is clearly at breaking point. We know the challenges, but the public are fed-up with excuses. There needs to be an urgent plan and we've got to a point now where we need to be urgently updated in this Chamber regularly as to what has been achieved. The NHS staff in the Grange are working tirelessly in extremely stressful circumstances. They are incredible, but they also need to know that change is happening. This appears to be a hospital fully in crisis, and whilst everyone continues to apologise, no-one is truly listening to measured feedback from the community and, indeed, staff. 

My question—