The Capacity of the NHS in North Wales

Part of 2. Questions to the Minister for Health and Social Services – in the Senedd at 2:46 pm on 12 October 2022.

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Photo of Baroness Mair Eluned Morgan Baroness Mair Eluned Morgan Labour 2:46, 12 October 2022

Thanks very much. I'm really pleased to hear that things are going from strength to strength in Llandudno, and, certainly, when I visited there, one of the things I really focused on was what are these people doing there, how long have they been here, what's the plan for these people, and it was clear. I met one man there, I remember, who'd had his leg amputated, but he was in a second floor flat. So, it was clear that he was never going to be able to go home, but they hadn't started working that out until he was coming to the end of his treatment. Well, you could have been working that out weeks before, so it's trying to get people to understand the need to work through those things. As soon as they come in through the door, what is the plan to exit these people? I'm really pleased to hear that that bridging service is working really well. And you're quite right—part of what we need to do now across the whole of Wales is to make sure that people understand that there are alternatives to A&E: that they can go to urgent primary care centres, that they can go to same-day emergency care centres, that they can phone 111, they can go their local pharmacy. All of these things are options that weren't there a few years ago, but we have got a plan, obviously, and we have been trying a campaign, Help Us to Help You, to make sure that people know where they should go to get the right help at the right place at the right time.