7. Debate on a Member's Legislative Proposal — Take-up of Benefits Bill

Part of the debate – in the Senedd at 4:25 pm on 26 October 2022.

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Photo of Jane Hutt Jane Hutt Labour 4:25, 26 October 2022

Awareness of the financial support that is available, be it devolved or non-devolved, is increasing in households across Wales due to the success of campaigns like 'Claim what's yours'. Over 9,000 people are so far being helped to claim over £2.6 million of additional income in the latest reports, and I do thank our partners, including local authorities, for their support for our drive together to encourage people across Wales to claim their entitlements by promoting our campaign materials. 

But whilst we are doing excellent work together to raise awareness, I recognise there is more that we can do to streamline the Welsh benefits system, and that is where we are focusing our actions. At present, a person will often have to complete multiple forms that ask for similar information but need to be sent to different departments. I know that this deters people from accessing their entitlements, and that's why the Welsh Government and our partners are absolutely committed to a shared vision of a Welsh benefits system that has that single point of contact, where an individual only has to tell their story once.

The Centre for Digital Public Services is working with my officials to undertake exploratory work and identify solutions that will allow for a cohesive, unified system, and I do welcome the separate research being led by the Bevan Foundation on the barriers to take-up of Welsh benefits. However, whilst we work towards this goal, we're continuing to deliver improvements. We're determined to ensure that the approach taken to administering Welsh benefits is a person-centred and compassionate one, based on rights and entitlements. The work we're undertaking to simplify the Welsh benefits system is supporting our co-operation agreement with Plaid Cymru for the devolution of the administration of welfare and the exploration of the necessary infrastructure required to prepare for this.

An essential element of this work is the benefits charter, an underpinning set of principles for the Welsh benefits system that we produced with stakeholders from our income maximisation group. We're now taking forward our charter from inception to implementation by engaging with people who claim Welsh benefits and delivery partners. Complementing the benefits charter is our best practice toolkit for local authorities, which provides practical tips and guidance on the administration of Welsh benefits. We've developed that toolkit in partnership with local authorities, drawing on their practical and operational experience. We believe it's most appropriate to work collaboratively with our local government colleagues to deliver the toolkit effectively, and we are working with them to share and exchange good practice in the take-up of benefits in Wales.

We've recently seen many examples of best practice, of new payments being delivered by local authorities, notably with the automation of the £150 cost-of-living payment, which in many cases was sent directly to eligible individuals without them needing to make an application—an approach that has now been adopted by authorities under the current Welsh Government fuel support scheme. As Jenny Rathbone has said, more than 185,000 payments have already been paid in less than a month.

So, I do extend my gratitude to all involved, whether working on the front line helping individuals to claim Welsh benefits, or responsible for administering those benefits, for their ongoing commitment to ensuring that people across Wales are able to claim what's available to them. That is where we're focusing our efforts.

Finally, Dirprwy Lywydd, I can't speak at a debate on benefits without mentioning the households across Wales who are facing daily financial struggles, with the highest level of inflation for over 40 years. I know all Members of the Senedd across the Chamber will join my call for the Chancellor to do the right thing and confirm that they will not break their previous promises, and will uprate all social security benefits by 10.1 per cent from April next year. Diolch.