I would like to ask for two statements. The first one is on the number of organisations who provide only online help and online services, thus excluding those who do not have access to an online facility or cannot use online facilities. I would like to ask for a statement from the Government on how they're ensuring that those who cannot or do not want to use online facilities can actually access services via the telephone.

The second statement that I'm asking for—and I did hear what the First Minister said earlier—is on what progress the Welsh Government have made in ending standing energy charges for days when no energy is used. There are many people who do not use energy for days, but when they do use energy, the standing charges for the days when no energy was used is still charged. This is hurting the poorest people in society, who are paying for energy they have not used. I had an elderly lady tell me that she paid £2.50 to heat a cup of tomato soup because she used up five days' worth of standing charges.