Ambulance Response Times

Part of 1. Questions to the First Minister – in the Senedd at 1:32 pm on 24 January 2023.

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Photo of Mark Drakeford Mark Drakeford Labour 1:32, 24 January 2023

Well, Llywydd, let me, first of all, answer the specific question that Jane Dodds asked in introducing her supplementary question. The management information provided in the Welsh NHS suggests that, last week, the week beginning 16 January, had it been a red call, the standard waiting time—the median waiting time—from the minute a call is dispatched to it arriving with a patient was seven minutes, 43 seconds. That means, given the time that a first question on a Tuesday normally takes, by the time the question is over, the ambulance would have left and arrived. And if it were an amber call, as Jane Dodds suggested, then the average response time last week—the standard response time—was 38 minutes, 52 seconds. 

On the broader point, when the ambulance service last reached the target that we have set for it, it had done so for 48 months consecutively. And what happened was, in July 2020, the impact of the pandemic undid those four years of absolutely consistently meeting the targets that had been set. It is a slow recovery from all of that. But, Llywydd, as I said, it is not necessarily because the supply of service has diminished; it's because the demand for the service has gone up. In December, more calls than at any other time—more than any month in that 48-month period—more calls were answered within the target time. It is simply that the volume of calls far exceeds anything that happened in any one of those months, and despite, as Jane Dodds very fairly said, the enormous efforts of ambulance staff, when you have a rise in demand of that sort, the percentage of calls that are answered within the target time cannot be sustained. The combination of additional investment and, particularly, additional staff, is the way in which we will succeed in returning the ambulance to the level of achievement that it itself would wish to see for its patients.