Can I thank Carolyn Thomas for her question? I know this is an area that the Member's very committed to and passionate about, not least because of her own background as well. And it is good to have people here with lived experience, especially when something is in the headlines in the way she describes it in her question. 

I absolutely agree with Carolyn Thomas. We completely oppose the UK Government's latest assault on workers and trade unions, who are the legitimate voice of workers in the workplace, whether that be public or private sector. On the minimum service levels Bill, the way to resolve industrial disputes is to get round the table and find a negotiated solution. And that isn't always easy; it's sometimes protracted, but that's the right way to do it, through meaningful negotiation, to seek a solution that not only sustains the service, but supports the workforce who are essential to providing that service. And that new legislation is the complete opposite way to go in terms of actually how we reach solutions to the current challenges that we face. 

It will be no surprise to anybody here that I absolutely agree with the Member with regard to how vital it is that workers have the opportunity and choice to be represented collectively in the work environment, which enables them to be heard. It not only brings about benefits in terms of workers' pay and terms and conditions, but we know that the people that provide those services, whether that be companies such as Royal Mail, or within the public sector too, have ideas in terms of actually how you can improve that service. And, actually, by supporting your workers, and engaging a better workforce, it actually brings benefits for the employer as well, and it helps them with any challenges or issues at an early stage.

When I met with both CWU and Royal Mail, one thing that struck me with the CWU meeting is, actually, there were some positive proposals there of actually recognising the challenges Royal Mail faces as a company, because the way we live has changed, and the way people send fewer letters but more parcels. But, actually, on the recognition, as we've said in this place before, of the role that posties play in our communities, there is a way to actually build on that in a positive way, rather than drive it down. And I'm very much looking to work with CWU and Royal Mail in terms of how we can support that, not only to support the workforce, but to support services, and the universal service obligation that is so important to us here in Wales.