Well, first of all, I think you're right: I think we need criteria for knowing when it is we've reached the point to take people out of special measures. So, I've asked officials to look at that, so that we've got a more objective measure for how we can measure improvement and how we know we've got to the place we need to get to.

I have tried explaining the situation in relation to the letter that you talked about. I did explain that, despite the fact that it was 'for your information', the director general did follow up and had a meeting with the chair as a result of that. I think it's really important that that is understood. Thank you.