Part of 4. Topical Questions – in the Senedd at 3:15 pm on 1 March 2023.
Can I thank the Minister for that answer? Despite the fall in the energy price cap, I share your concerns about energy bills and the fact that they are on course to rise by £500 in April. Martin Lewis himself described the rise, and I quote, as an
'act of national mental health harm'.
Ofgem, of course, have announced the market review into the behaviour of suppliers, but, acting Presiding Officer, I will place on record today that I do not have confidence in that review. Ofgem have spent months ignoring overwhelming evidence that suppliers are forcing vulnerable people onto prepayment meters.
A survey my office has carried out reveals examples of how extreme that problem is. One anonymous respondent detailed how they need constant access to electricity due to medical devices, yet they are on a prepayment meter. Another was a veteran who sustained injuries serving his country and now suffers with PTSD and was forcibly switched onto a prepay meter by these energy suppliers. A third, Presiding Officer, had a fault with their prepayment meter. When they phoned their energy supplier they were placed on hold for over an hour. When they finally got to ask an adviser what was happening, they explained that their six-year-old son was obviously very upset, they explained that they were sat in the dark, and the adviser on the other end of the phone for the energy supplier laughed. I'm going to be clear in this Chamber now that these are not laughing matters—these are people's lives, and this is a life-and-death situation.
Minister, these are vulnerable people, vulnerable people who should not be on prepayment meters in the first place. Can I ask you, Minister, for your view on Ofgem's review into energy suppliers' behaviour? Can I also ask you to meet with me to discuss further the findings of my survey, to send that consistent message to the UK Government that they must tackle the inequalities that this scandal has caused?