5. Member Debate under Standing Order 11.21(iv): Prepayment meters and energy advice services

Part of the debate – in the Senedd at 3:37 pm on 22 March 2023.

Alert me about debates like this

Photo of Mike Hedges Mike Hedges Labour 3:37, 22 March 2023

It is very expensive to be poor; almost everything costs more. If I'd been having this discussion about 20 years ago, I would have said that everything costs more, but the German discount-rate retailers arrived, so not everything does cost more, but very few things don't cost more, for being poor. It makes good business sense for the energy suppliers to have prepayment meters. They get a guaranteed income for energy used. They do not cut people off, because they cut themselves off. Citizens Advice has found in the UK that more than 2 million people are disconnected at least once a month, and that approximately one in five prepayment meter customers cut off in the past year have spent at least 24 hours without gas or electricity. No thought for those without energy.

It is clear that disconnection as a result of running out of credit regularly impacts the lives of those living with prepayment meters. We cannot allow a system to continue that sees vulnerable people's lives put at risk because they're constantly faced with being cut off. These are disproportionately the elderly, the vulnerable and people with young children. Older adults can lose body heat fast, much faster than when they were young. Changes in your body that come with ageing can make it hard for you to be aware of getting cold. A big chill can turn into a dangerous problem—before an older person even knows what is happening, hypothermia is setting in. 

For children living in a cold home, they are at increased risk of asthma, respiratory infections, slower development and higher risk of disability, mental health problems, as well as low self-esteem, low confidence, poor educational attainment, poor nutrition and injuries. We do a lot of things talking about children and giving them an opportunity in life—starting off in a cold home puts you at a huge disadvantage. 

If you're on a tariff that includes standing charges, you will always have to pay them, regardless of whether you're actually using energy or not. No money for the prepayment meter means no energy. What does no energy actually mean? It means no light. It means no heating. It means no tv. It means no hot water for washing yourself or clothes, no washing machine, no hot food or drink, no cooker or a microwave, no fridge or freezer, and a return to getting up and going to bed depending on the light outside. This is a world far beyond the life of Senedd Members, but it is the life of many of our constituents. 

Then there is the added cruelty of standing charges. A payment has to be paid on days when you cannot afford to use any energy, charges levied if you've used no energy at all. As of April 2023, customers in the UK will be paying an average standing charge of around 53p a day for electricity, and 29p per day for gas. So, if someone is without gas, that means that, if they use no energy for three days, which isn't unusual, they'll make a payment on their prepayment meter and instantly the money available is reduced by over £1.50 before they get charged for using. 

I've had a constituent tell me that it costs over £2.50 to heat a bowl a soup. I had to explain that that was mainly made up of the standing charges. In this example, a £10 prepayment sees over a quarter gone meeting standing charges on days that no energy is used. I just think that is absolutely wrong, and it really hurts the poorest. I know I keep on going about it, and I'm sure people are getting fed of me going on about it, but it really is something that has to have something done about it. If they had just put the lights on, they'd have still used their £1.50. Also, when it runs out, you have to reset the boiler, which, with an older boiler, can take a number of goes to reset. I would add that standing charges should be abolished. If they cannot be abolished, they should be added to the tariff. If energy companies will not abolish and meet the cost from their profits, it should be added to the costs, so those of us who have energy every day, which is everybody in this room, are not being subsidised, effectively, by people who can't afford energy every day. We've got to stop standing charges on days that no energy is used and that's got to be a first priority. It is hurting people, it's damaging children's progress, it's putting elderly people's lives at risk. 

In energy supply, we moved from a state monopoly to an oligopoly, where profits are large and the consumer pays. Whilst I would like to see energy taken back under public ownership, for those who remember the adverts of, 'It is now—tell Sid', it should be now, 'Tell Sid he's going to be forced on to a prepayment meter and will go without energy for days.'