5. Member Debate under Standing Order 11.21(iv): Prepayment meters and energy advice services

Part of the debate – in the Senedd at 3:54 pm on 22 March 2023.

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Photo of Heledd Fychan Heledd Fychan Plaid Cymru 3:54, 22 March 2023

Thank you, Jack, for proposing this important debate that relates to an issue affecting so many people in our constituencies and regions day in, day out. And I won't repeat the points raised, but I think it is that personal connection: we've all had people come to us who are struggling; we all know of organisations that are trying to provide that support and are just unable to meet the demands. And I think in the period before, where Citizens Advice and so on were able to offer solutions in terms of how you could reduce your energy costs and so on, we're at a point now where essentials are no longer affordable, and it's not just a matter of being able to tweak here and there. As we've heard already from other contributions, energy prices have just gotten out of control, and it is an absolute scandal to see these companies make these vast amounts of profit, while we know—as others have mentioned—that people are dying because they cannot afford to heat their homes. That’s the reality here in Wales today.

It's easy for us perhaps to become a bit immune to some of those statistics, but we have to ask ourselves: why do we have excess death rates currently here in Wales? What are the reasons for that? Why do we see an increase in child poverty? All of these are interconnected. So, I think that, for us—. I remember doing my GCSE in history, and looking back at when you were told about how terrible things were in Victorian times, et cetera. Well, the stories that we are hearing now are just as bad. People are dying because they can’t afford basics. This, for me, is something that we need to look at as a society.

Obviously, there is an issue specifically around prepayment meters, and the fact that they have been forcibly installed, and that people are being cut off. But, fundamentally, energy prices are too high, and people can’t afford the basics, and that’s something that we need to address. I think that Sioned Williams was perfectly right to say that we need to have the power over power here in Wales. We need to be able to ensure that essentials are affordable. There are things that we can call for from the UK Government, but ultimately, there are solutions here in Wales, and that’s what we should be focused on as well for the long term.

I think that the issue in terms of Warm Homes schemes—I certainly echo those calls. But I just wanted to share with you what this means currently for people living in South Wales Central. I recently held a cost-of-living event in January, where organisations were telling me about those that they have been able to help—individuals—through fuel bank vouchers, but that the demand was just extortionate, and how they were going to keep up with that demand was a concern.

They told me of people who were coming to them who had been stealing, just to be able to pay energy costs; of returning to drug dealing, to be able to pay for energy. This is the reality in our communities now, that people are having to take drastic action, and that people are choosing to take those drastic actions just to heat their homes. I am very concerned about those most vulnerable in our society who are just going without—those who just decide, 'I am not going to be able to afford anything. I don’t want to ask anyone for help.' So, even the support available, they are not accessing.

Another issue that I’d like to focus on, in terms of prepayment meters, is how difficult it can be to top up, even if you do have money available. We have had examples of post offices closing in communities, which are often used as top-up points, meaning that people have to travel further, perhaps sometimes a few miles, to be able to top up. We know how frequently you have to top up because of costs. Some stores then only take cash, but there’s no cashpoint, or it’s not working. That then means that you have to walk, perhaps miles, back to your home, not being able to top up. We will be discussing buses later on. We know that, in some communities, if you don’t have access to buses, and if they don’t run frequently or don’t turn up, what are you then supposed to do in terms of reaching those top-ups? So, I think that there is, fundamentally, a problem in terms of access as well.

Emergency credit varies from company to company. It’s very much up to a landlord if they do install a smart meter sometimes, which means that that emergency credit is not always available if you don’t have a smart meter. There are so many difficulties when you are cut off during the night or weekends, when shops are closed, and you are not able to have that urgent support that we are told is there, but in reality isn’t.

I’d briefly just like to mention it in terms of period dignity as well. I think about the fact that we are striving as a nation to be a nation of period dignity, well, not accessing warm water and not being able to wash does have a disproportionate impact. And I have heard some colleagues mention bath time—that parents are having to ration bath time, and so on. These are very real issues, and we need urgent solutions. So, thank you, Jack, for raising this, but now we need to act as a Senedd and ensure that those changes come through, so that people aren’t suffering, dying or just not able to do basic things that we take for granted.