I certainly agree that people who feel that decisions made in relation to their own care ought to have the right to challenge that decision, and that right of challenge ought to be available to them in a way that is real, that's accessible, and where they feel that their voice has been properly heard. So, in taking forward any recommendation, one of the ways in which we will want to make sure that here in Wales we improve the system is to make sure that the voice of the user is at the heart of any data collection or any improvement in that system in the future.

Under the terms of the guidance that the Welsh Government has provided, Part 10 of the social services and well-being Act—the advocacy section of the Act—means that a code of practice has been provided to local authorities, and the purpose of advocacy is to make sure that those people who feel that their own voice has not been heard fully in the way that services have been provided, that that voice can be supported and amplified, and the active offer of advocacy to children and young people is a particular feature of the way in which that service is provided here in Wales.

But I agree with the basic point that the Member made. People who feel they’ve not received the service to which they were entitled, they have a right to challenge those decisions and the way in which they do so ought to be properly reflected in data capture, and where improvements need to be made, the voice of the user ought to be influential in those decisions.