4. Statement by the Minister for Health and Social Services: Access to Primary Care Services

Part of the debate – in the Senedd at 4:09 pm on 28 March 2023.

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Photo of Vikki Howells Vikki Howells Labour 4:09, 28 March 2023

Diolch, Dirprwy Lywydd, and thank you, Minister, for your statement. It's so important that people can access primary healthcare in a timely fashion. So, I'd welcome a little more information about the access requirements for general practice as this transitions to a mandatory basis. From speaking to GPs in my constituency, I'm told that those early morning triage systems allow them to build in far more appointments in the space of a day than would otherwise be the case, but also, of course, I deal with many enquiries from constituents who are frustrated by the so-called 8 a.m. logjam and wish to be able to forward book many more services, such as routine check-ups and blood tests. So, what ratio—what sort of ratio of appointments—would you expect to be held back by GP practices? And how would you see this working in practice?

And finally, as I’ve mentioned previously in the Chamber, I’m really looking forward to the roll-out of 111 'press 2' across Wales, which could also relieve pressure on primary care. What lessons has Welsh Government taken so far from the initial introduction of the service?