3. 3. Statement: The Independent Evaluation of the Emergency Ambulance Services Clinical Response Model

Part of the debate – in the Senedd at 2:54 pm on 28 February 2017.

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Photo of Vaughan Gething Vaughan Gething Labour 2:54, 28 February 2017

I thank the Member for her comments and questions. I remember, when I was appointed to this department as the then Deputy Minister, it was a remarkably difficult time. Members will recall the regular occurrence of monthly figures that were debated in this Chamber. It was a very uncomfortable place to be. There was harsh criticism of the service and demands for action and improvements. Actually, to move away from saying, ‘Are we actually chasing the right target? Is this the right thing to do?’ was actually not an easy thing to do.

And you’re right to remind people that front-line staff were consistent in saying that the old target did not make sense for the service and the way that the vehicles were used to hit the target, or indeed for the patients. And actually, we now have a much more sensible way of doing this, and that’s part of the success that we’re celebrating in actually moving forward. And, actually, it’s for other parts of the UK to actually have the courage that we’ve had in Wales and to have a unified voice from front-line staff about the need for change, but also from the clinical leaders to say there is not just a problem with the old target, but a better way to do our business.

In the review of the eight-minute target and the way that vehicles were used to meet the target rather than to meet clinical need, I’m really pleased to say that, yes, we’ll continue to listen to the front-line staff and their views about what we’re doing. In fact, over the last two weeks, I think I’ve met nearly 100 paramedics in their workplaces in four different locations around Wales, and I can tell you, paramedics are still direct and robust in their views about us as a group of politicians, me as an individual, and their managers too, and it’s been a very useful exercise in hearing directly from them what they think has happened, not just in terms of the improvements made within the new model, but also what there is still to do, as well. It’s really important to focus on the need for further improvement, too. I look forward to continuing to have a constructive conversation with your successor in the role as Unison head of health, and colleagues in the other public service trade unions, to make sure that we do have a genuinely constructive way of working, where there is demand, where there is a challenge, but also where there’s an opportunity for a constructive and grown-up conversation on our shared ethos and values for the public health service, and the need for continued improvement.