I thank the Member for the points that she made, but she asked a question that she knows is absolutely impossible to answer: how many amber categories could, or would, be red in the condition that they were in when they arrived at the hospital? I’ve recognised, and the evaluation recognises, and the direction I’ve given, both to the Emergency Ambulance Services Committee and to the Welsh ambulance service in responding to those recommendations is to actually look again at the categorisation of calls, but also to look at the time that it takes for some of those calls to be answered. And there is ongoing improvement where that is taking place, and, with the greatest of respect, to have individual examples and to then try and say, ‘This tells you about the whole system’, is a well-worn road, but, actually, it doesn’t really tell us a great deal about the whole-system improvement—it tells us about individual examples. There’s another issue to try and brush aside and say, ‘That doesn’t matter.’ Of course it matters to the individuals who are concerned. But, actually, across our whole system there has been real and unambiguous improvement in the performance of the Welsh ambulance service, and some of that is directly attributable to the fact that we have a model that now makes sense in the way that those precious ambulance service resources are used.

In terms of the point about the criticism of the service, you just can’t get away from the reality that the way in which the ambulance service was described on a regular basis did have an impact upon staff. If you spoke directly to the staff, they would tell you that even though people said, ‘I don’t directly criticise individual paramedics for the job they do’, they certainly felt that criticism in the performance of the job that they were doing, and that’s an unavoidable reality of how people felt at the time. [Interruption.] There’s no point trying to say that that wasn’t the position. It’s still a point that is made to me when I go to visit front-line staff within the Welsh ambulance service.