Well, I think it’s a pretty cheap shot to say that I claim achievement for the health service without there being data or evidence to support it. I recognise what you say about perception, but I don’t think championing perception over evidence is a particularly helpful thing for the opposition spokesperson to do. I take seriously the older person’s commissioner’s report, and I’ve already undertaken to write to health boards highlighting the messages from that report and reminding them about the guidance that the older person’s commissioner will be issuing.

I want to see a genuine conversation between the Government, the health service, practitioners within the service, and the public, on what would make a difference to them. We see good examples across the country of changes in practice that are improving access for people and making it easier for them to have a consultation with the right healthcare professional at the right time for them. That is the approach we’ll continue to take as we do recognise that we think there is a need to improve access across every part of our healthcare system, to have a more involved and engaged patient, and that does mean that both people who access and use our service will need to behave in a different way and understand different ways of accessing that service, and to be supported in doing so and have the changes that are being made explained—for example, a more remote consultation process as a first point, for example, in the Neath pacesetter that I saw with both Jeremy Miles and David Rees; that’s been well explained there and broadly well supported and received by the public—but also about supporting our staff to work in different ways as well.