Outsourcing Services in the Public Sector

Part of 2. Questions to the Cabinet Secretary for Local Government and Public Services – in the Senedd at 2:20 pm on 9 May 2018.

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Photo of Janet Finch-Saunders Janet Finch-Saunders Conservative 2:20, 9 May 2018

I'd like to thank Llyr Gruffydd for raising this again in the Senedd, because I was actually one of the first constituencies that saw hundreds of my constituents, particularly the more elderly in our population, targeted in this way by these private enforcers. I'm not against outsourcing to the private sector where local authorities can actually make savings and the service delivery is of a high quality. However, in this instance, we have got severe problems. Ten thousand have taken to signing a social media page. There is a huge campaign against this. I know of MPs and other AMs across north Wales where this is a huge issue.

I take a problem, Cabinet Secretary, with your response. You keep saying it's up to each local authority how they do things. I know that in other parts of the United Kingdom, if there were such schemes in place that were penalising people in the way that this is happening, their national Governments would get involved and actually send some guidance across the line. I would ask you if you would be so kind as to write to local authorities and just point out, where they are outsourcing to the private sector, that you as the Cabinet Secretary for Local Government and Public Services expect due diligence, transparency, financial probity and absolute accountability with those services that are provided. It is unfair if our residents, our visitors, our elderly, if they are being penalised in some way because local authorities are outsourcing simply because they can't make ends meet given your financial settlement.