Part of 2. Questions to the Leader of the House and Chief Whip – in the Senedd at 3:03 pm on 18 July 2018.
Thank you for that answer, leader of the house. Councils across Wales are looking to artificial intelligence to take over some of the functions of their staff. Cardiff council are introducing a virtual assistant to handle queries from the public, and Monmouthshire council are introducing a chatbot for its online queries. A report by PricewaterhouseCoopers suggests that the move to artificial intelligence will see a large decrease in the number of people employed in admin and support services. Leader of the house, what assessment has your Government made of the impact that artificial intelligence will have on the public sector workforce?