On the individual cases that you mentioned, I can't comment, but I'm not going to try and say that extreme long waits for treatment are acceptable. I've made very clear that they're not and there's a need for improvement not just in north Wales, but in every other part of our healthcare system if people wait too long. I rehearse again that the ombudsman has said objectively the complaints system is improving. That may not be seen in your casework file, but that is what the ombudsman himself has said objectively.

On your question about a timescale, it's essentially the same question and the same answer I gave to Helen Mary earlier. The improvement framework that I published previously goes up to September 2019. I will not give a timescale for when special measures will end because it must be on the basis of the objective advice and assessment we get from Healthcare Inspectorate Wales and the Wales Audit Office that sufficient and sustained progress has been made and the health board should come out of special measures.

If I do as you urge me today, then it might be convenient for me or somebody else in the Government, but it may be entirely the wrong thing to do for people who work in our health service and people who rely upon it. I will do what is right for the health service, even if it means that you and I must agree to disagree.