Leader of the house, may I ask for a statement from the Cabinet Secretary for health on the complaints procedure in the NHS in Wales? Last year, a record number of complaints about health services were made to the Public Services Ombudsman for Wales. Complaints made about Nye Bevan health board increased by 24 per cent. In response, the ombudsman said that evidence suggests

'there is a cultural problem when it comes to dealing with complaints in the Welsh NHS.'

Can we have a statement from the Cabinet Secretary with his response to the ombudsman's concerns and outlining what plans he has to review the complaints procedures in the NHS in Wales?