Group 7 is the next group, and this group relates to making complaints. The lead amendment in this group is amendment 5 and I call on Llyr Gruffydd to move and speak to the lead amendment and the other amendments in the group.

Amendment 5 (Llyr Gruffydd) moved.

Diolch, Llywydd. I move amendment 5 and I'll speak to all three amendments in this group. The Bill, as introduced, included a provision that enabled a complaint to be made orally and included a safeguard that the ombudsman must explain to the person making the oral complaint what it means to make an oral complaint. It means that the oral complaint may be treated as a formal complaint that can be investigated.

Amendment 5 changes the term 'orally' to 'other than in writing' to ensure a more inclusive term is used so that the safeguard applies to any complaint that is not made in writing. The amendment means, for example, that the safeguard will apply, yes, to oral complaints, but also to complaints made in British Sign Language and complaints, indeed, made in any other form that is not in writing.

Amendment 17 has the same effect as amendment 5, only in respect of investigations under Part 5 dealing with social care and palliative care.

Amendment 18 clarifies, as well, that the reference to 'person' includes any person who made a complaint and not just, of course, the person aggrieved. So, I would urge Members to support these amendments.

These are important changes to ensure that the ombudsman's services are accessible to everyone in Wales and to ensure that legislation doesn't create unnecessary barriers that might exclude vulnerable people. I'm very happy to support all of the amendments in this group.

Llyr doesn't want to reply, therefore, the question is that amendment 5 be agreed to. Does any Member object? Amendment 5 is agreed.

Amendment agreed in accordance with Standing Order 12.36.

Amendment 6, Llyr Gruffydd.

Move.

The question is that amendment 6 be agreed to. Does any Member object? Amendment 6 is agreed.

I have missed amendment 38, apparently. Therefore, I'll go back and ask for a vote on amendment 38. Is it moved?

Amendment 38 (Llyr Gruffydd) moved.

Yes.

Yes. So, the question is that amendment 38 be agreed to. Does any Member object? No, therefore, amendment 38 is agreed.

Amendment agreed in accordance with Standing Order 12.36.

Which takes me where? Amendment 6? Okay. Is amendment 6 moved?

Amendment 6 (Llyr Gruffydd) moved.

Yes.

The question is that amendment 6 be agreed to. Does any Member object? Amendment 6 is agreed.

Amendment agreed in accordance with Standing Order 12.36.

Amendment 7, Llyr Gruffydd.

Amendment 7 (Llyr Gruffydd) moved.

Move.

The question is that amendment 7 be agreed to. Does any Member object? Amendment 7 is agreed.

Amendment agreed in accordance with Standing Order 12.36.

Amendment 8, Llyr Gruffydd.

Amendment 8 (Llyr Gruffydd) moved.

Move.

The question is that amendment 8 be agreed to. Does any Member object? Amendment 8 is agreed.

Amendment agreed in accordance with Standing Order 12.36.

Amendment 9, Llyr Gruffydd.

Amendment 9 (Llyr Gruffydd) moved.

Move.

The question is that amendment 9 be agreed to. Does any Member object? Amendment 9 is agreed.

Amendment agreed in accordance with Standing Order 12.36.

Amendment 10, Llyr Gruffydd.

Amendment 10 (Llyr Gruffydd) moved.

Move.

The question is that amendment 10 be agreed to. Does any Member object? No. Amendment 10 is agreed, therefore.

Amendment agreed in accordance with Standing Order 12.36.