Part of 2. Questions to the Minister for International Relations and Welsh Language – in the Senedd at 2:24 pm on 3 April 2019.
Well, I have had a meeting with the banks and the language commissioner, and, of course, this is the commissioner’s responsibility. But I do recognise, and I do think it’s important that we should all recognise, that correspondence is a key part of the service provided by banks. The commissioner has recently presented a seminar in London, because, very often, that’s where decisions are made, and I think that’s the way to put pressure on them and, of course, to understand that things are changing in the way that people use the banks. We need to ensure that people use technology and that that technology is available through the medium of Welsh. It’s interesting how Santander, for example, has developed software, where, once you use the Welsh language once, it remembers that you are a Welsh speaker, and I think we should be encouraging others to do likewise.