11. What discussions has the Minister had with the local authority in Pembrokeshire regarding the future delivery of public services? OQ55518

Thank you, Paul. I've discussed the future of public services with all local government leaders, formally and informally, throughout the pandemic. I continue to work closely with leaders as we strive to keep citizens safe, protect the vulnerable and learn the lessons to deliver more agile and digitalised services in the future.

Thank you for that response, Minister. Of course, it's absolutely crucial that people across Wales are able to access their local authority when they need to, and that's in a time of national crisis. In order to ensure the efficient delivery of public services, people need to be able to speak and communicate with their local authority. Now, sadly, figures from May 2017 to February 2020 showed that a staggering 220,000 phone calls made to Pembrokeshire council were either abandoned, with the caller ringing off, or, in some cases, not being answered at all. In the circumstances, Minister, do you agree with me that this level of disconnect between people and their local authority is unacceptable? Therefore, what further steps can the Welsh Government take to ensure that local authorities across Wales are accessible and responding to local people's concerns and issues?

I'm not aware of the particular incidence you mention there, Paul, and if you want to tell me about that more specifically, I'm happy to look at it for you. But, in general, we've been working hard with local authorities throughout the pandemic to make sure that their services can continue in a digitalised and remote form. Most local authorities have stepped up to that plate very well. So, the very large numbers of local authority personnel who've been, for example, delivering the community hub service have been doing it largely from their homes with good equipment. We've made sure that local authorities are able to support their IT infrastructures in that way, and we've worked very hard with them to do that. As you know, we also passed regulations, through the Senedd, enabling fully digital meetings to take place, and authorities have stepped up to that as well, and they have been doing their meetings in that remote access, digital way, in a way that the Senedd led the way on.

As far as I'm aware, Pembrokeshire has done all of those things as well; I've not heard any reports otherwise. And, indeed, actually, local authority leaders were telling me only very recently that they think that's been working very well and they're asking us to make those regulations permanent so that they can continue to work in that or, more likely, a hybrid way in the way that we're currently working, going forward. But on the specific point that you mention, if you want to raise that with me, I'm very happy to look at it; I'm not aware of it myself.

Finally, question 12, Mark Isherwood.