5. What action is the Welsh Government taking to tackle the problem of loneliness among older people? OQ55583

The Deputy Minister to respond.

We have provided £400,000 to Age Cymru to establish a national telephone befriending service to provide emotional support to older people. We've also worked with local government and the third sector to ensure that wider practical and emotional support is in place, such as digital inclusion and buddy schemes. 

Can I thank the Minister for her response? Many older people, especially those living alone, are suffering from loneliness. Will the Government promote Zoom sessions for those who are living on their own so they can see and talk to their friends when they have access to ICT? And also, can more be done to increase the number of people getting the benefit from Age Cymru's excellent telephone befriender service?

I thank Mike Hedges very much for that question. I know that many people, including older people, are lonely. There are also many people not confident digitally, don't use the internet and don't have access to the appropriate devices, and that is why we did fund Age Cymru to establish a telephone befriending service, and as I said, we've given them £400,000 for the fund. We feel that the Friend in Need service is an excellent service, as Mike Hedges says, and our Welsh Government officials have worked with Age Cymru to ensure that links are made in each local authority to ensure that what Friend in Need supplies fits in with what the local authorities are doing as well. And then, through Digital Communities Wales, we are coordinating initiatives in local communities for people, including older people, to access skills and to have the motivation and the confidence to take part in Zoom meetings, as Mike Hedges says. But I think he's asked a very important question and we're certainly working on those ends. 

Deputy Minister, they say that often the loneliest place to be is in a crowd and you will know of the older people's commissioner's report that was issued earlier on care homes and loneliness, isolation, the whole blanket bans that we're having on care homes and how difficult it is with all the lockdowns. Before we go back down that road again, how can the Welsh Government ensure that this time around we can be far more compassionate and more targeted with how we treat each of the individuals that are involved in this scenario? Because we may have people in care homes, but there are an awful lot there who simply find it incredibly difficult to engage with the staff, incredibly difficult to engage with fellow care home residents—people who have got faculties, who do understand what is going on, it's that their bodies are not strong; their minds are absolutely fine. I've had distressing tale after distressing tale told to me of people who just felt so abandoned during the last lockdown and the blanket ban saying, 'You can't see the people you love, that's the end of the discussion', when they were locked up, or felt they were locked up, in their rooms on their own, with very little social contact with anyone.

Thank you, Angela, for that question. Certainly, we're very well aware of this very important issue about how we enable older people in care homes to have access to their loved ones. It's really treading a very difficult line between the protection of the health of the older people in the care homes and the staff and their mental health in terms of having the contact with their loved ones that they need and desire. So, we certainly don't support any blanket bans; we're looking to local authorities to try to approach this on an individual basis and to see where safe visits can be made. We also think it's really important to use all the technology that's available for residents of care homes to keep in touch with their loved ones. We did, of course, provide £800,000 for digital devices for care homes and hospices to enable that to happen, but I absolutely accept the point that there are many residents who won't be able to take advantage of those digital devices. So, we've given guidance about visiting outdoors, and during this very brief period of time—certainly not today—but some time before the winter comes, outdoor visits could still continue. Obviously, it's up to the provider and the local authority, but with our guidance, we want to encourage as much flexibility as possible and we absolutely accept that it's really important for residents of care homes to see their loved ones whenever it's possible for them safely to do so.