Part of 1. Questions to the Minister for Climate Change – in the Senedd at 2:12 pm on 8 December 2021.
Well, I really am sorry to hear about that experience that the Member and his fellow passengers had, and that clearly isn't good enough. There are acute operational challenges being faced by Transport for Wales at the moment, and I think they need to reflect on his experience, and I will ask them to look into the circumstances in particular and take the point on board that he made, and the understanding he showed that when difficulties do occur, the communication is more important than at any other time. So, I think there are lessons to be learned from that, and I will speak to them and write to him about it.