At the weekend, I was contacted by a constituent who said, 'I took the train from Cardiff about 3.23 and arrived in Chester after midnight on a train that should've arrived at 6.23 p.m. Passengers and I think Transport for Wales were aware of the problem before we left Cardiff Central. This was 17 November.'

Last Monday, like Llyr, on the twenty-ninth, I pre-booked my ticket from Wrexham General down here, but I knew there were problems. I rang Transport for Wales, they confirmed my train had been cancelled but the next one was running as scheduled. When I arrived, myself and other passengers saw, on the overhead signage, right up until the time of arrival, that the train was on time. But, bang on the minute when the train was due, tannoy said, 'train cancelled'. We had to wait until another hour and a half for the next train in freezing cold weather, with the waiting room locked, because now Transport for Wales locks Wrexham waiting room from 6 p.m. The issue here is—I clearly understand that problems occur with track, and that has to be dealt with, but there was a failure of passenger care, a failure of passenger information, which could have prevented people having to stay on the platform for so long in such inclement circumstances. So, how can you propose to address that information issue, so that passengers are protected from similar situations occurring?