Part of the debate – in the Senedd at 1:51 pm on 29 March 2022.
I absolutely agree with you that it was a very difficult journey yesterday for you and for many other people, and I have spoken to other Members who were on that train. I have also spoken with the Deputy Minister for Climate Change, who is very aware of the situation and is meeting with the chair and chief executive of Transport for Wales this afternoon around this issue. He is answering questions tomorrow, the Deputy Minister, in this Chamber, and I'm sure he will be able to give you an update then, because I think that will be much quicker and you will be able to get some answers. I think, from a Transport for Wales point of view, initial investigations have shown it was due to an unexpected operational matter, and they are working around it.
I'm not saying it's acceptable at all; I absolutely appreciate—. I've done that journey many, many, many times myself. I was on a train yesterday morning, so it could have been me. So, I'm absolutely not taking anything away, but we have to work through the process and we have to find out what went wrong. It's very regrettable; it was clearly very, very poor passenger experience.