Part of the debate – in the Senedd at 1:52 pm on 29 March 2022.
I have to say that last night was the most appalling experience I've ever had in using a train in Wales. The journey, which was supposed to be three hours, was a seven-hour journey. My train was stationary for four hours. That was one train; I know of four other trains in the same situation. No information, because the loudspeaker in my carriage didn't work. And that's the state of our rolling stock at the moment. No alternative transport. Although we'd waited four hours, no arrangements in place to move passengers. There were people who were ill on one of the trains; there were people in tears on my train. Someone did miss a funeral; someone was concerned about the future of their employment because they were late for their shift. I listened to Transport for Wales officers in the committee a fortnight ago, saying, 'Yes, it's challenging, but things are improving.' Do you know what? I don't think I can believe a word they tell us any more. I certainly don't feel that I have any confidence in them at the moment.
I heard that there were other problems again this morning: trains from north to south running late, being cancelled. I had a number of people contacting me on Friday morning, thousands of people trying to travel back to north Wales after the game on Thursday night and there were two carriages. Just two carriages. Didn't Transport for Wales realise that the game was happening?
So, can we have a statement? And a statement—not an opportunity to ask a few supplementaries tomorrow—a statement from the Deputy Minister, because I want him to do three things: first of all, he has to apologise to the people of north Wales for the state of the appalling service that we have to suffer from one day to the next; secondly, I want him to explain to us as a Senedd what he's going to do to resolve this problem in the short term; and third, he needs to explain why we're going to have to wait until the end of the year before we see new stock on the north-south service. Because if the service continues as it is for the next eight months until then, well, there'll be nobody left using the trains from north to south.