2. Will the First Minister make a statement on the accessibility of public transport for those who are visually impaired? OQ59018

I thank the Member for that question, Llywydd. We recognise the importance of making public transport in Wales safe, welcoming and accessible to everyone. We will continue to work with Transport for Wales, local authorities and the public transport providers to ensure services are designed and delivered with the involvement of those with direct experience of visual impairment. 

Thank you, First Minister. As I am sure you'll agree with me, the experience that some disabled people have in Wales when they're accessing public transport still falls woefully short of the standards that we expect and they deserve. I regularly receive communication from residents in my region complaining about the lack of thought and care for them and their needs, and a recent e-mail from a resident who has just lost her eyesight shows how frightening and dangerous travelling by rail from the Valleys into Cardiff, and then on to elsewhere, can be. There was no assistance available for them when boarding or departing any of the trains, which was terrifying for them because of the large gap between the train and the platform. They also received no help whatsoever in trying to get through the ticket barriers, which caused considerable panic as they struggled to find the ticket slot. Moreover, not only were they unable to purchase a ticket prior to travel, as there was no ticket office and the machines weren't suitable for those with visual impairment, but they were even prevented from using their rail card by the onboard ticket collector as they had not purchased their ticket prior to travel, which was actually the wrong course of action. Therefore, First Minister, I'd like to know what assessment has the Welsh Government made of the problems of those who are visually impaired or suffer from blindness are experiencing when using rail services in Wales? And what assurances can you give that assistance will be made available for those with visual impairment and other disabilities when accessing the new south Wales metro system? Thank you. 

I thank Joel James for that. It's never good to hear of the sort of experience that he has set out, but I am able to say to him and to the Chamber that this topic was absolutely at the forefront of a recent meeting of the ministerial disability equality forum, chaired by my colleague Jane Hutt, at the end of November—a meeting that focused on the experience of people with disabilities, including a good representation of people who are themselves visually impaired, together with the chief executive of Transport for Wales and senior Welsh Government transport staff. That meeting will be followed up with a further meeting in February. The meeting did explore some of the barriers that people who face difficulties in using public transport have experienced in making their voices powerfully heard with the providers of that transport. But it was a very full and frank exchange of those views, and the conclusion was that it had opened up the way to make sure that, for those people who give their time voluntarily to be part of the accessibility panel that Transport for Wales holds, the work can be more effective in making sure that services are properly available to people who are visually impaired or have other disabilities in the future. That disability panel has been there for some time; it has already had an impact on the work of Transport for Wales. I'm sure, given the account that Joel James read out, he will want to congratulate Transport for Wales on its decision not to close ticket offices in Wales as has been announced for every station in England.

First Minister, turning to bus services, which are, of course, the most heavily utilised part of our public transport system, and, obviously, in light of the fact that the Welsh Government is developing its proposals for legislative change and a new model for running bus services, talking signs are one solution whereby people affected by sight loss can access travel information at bus stops. Has any consideration been given to introducing similar schemes here in Wales in light of the proposals around the future of our bus services?

Llywydd, I thank Vikki Howells for that. The White Paper that we published in advance of the bus Bill set out plans to include passenger voices at the very top level of a new bus system, to make sure that direct feedback from people who use that service, and particularly those who need additional assistance to do so, are heard powerfully in the system we intend to create. The idea that Vikki Howells has suggested of bus stops being able to provide information that you can hear as well as information that you can see is something that we will discuss with local authorities as part of a wider programme of work to make bus stops more accessible to a wider range of people. The legislative proposals that we will bring in front of the Senedd will certainly make it easier to share high-quality and up-to-date information about bus services and, therefore, to make them more accessible to passengers.