Tackling Missed Appointments in the NHS

Part of 2. Questions to the Minister for Health and Social Services – in the Senedd at 3:10 pm on 6 February 2019.

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Photo of Vaughan Gething Vaughan Gething Labour 3:10, 6 February 2019

This is part of standard business for the health service in making sure that people have the opportunity to attend, and, if there are changes, that people are told promptly, because something in the second class post is certainly not the most efficient way to get to most people within the country. So, it is a regular part of learning across the service about the different approaches being taken, but also to think about what the future means and a more efficient use of our resources. For me, that does involve significant reform of the outpatient system and what we're actually trying to achieve, and not just how we remind people to attend their appointments in the first place.