Tackling Missed Appointments in the NHS

Part of 2. Questions to the Minister for Health and Social Services – in the Senedd at 3:09 pm on 6 February 2019.

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Photo of Caroline Jones Caroline Jones UKIP 3:09, 6 February 2019

Minister, I recently had a hospital appointment rearranged at short notice. Thankfully, I received the notification letter the evening before the appointment. However, I know others who weren't as lucky. Given that we're constantly reminded of the cost to the NHS of missed appointments, what is your Government doing to ensure that patients are informed of appointments or any changes, and will you look into the use of technology such as automated calling?