Part of 1. Questions to the First Minister – in the Senedd at 2:36 pm on 26 March 2019.
First Minister, while the welcome host programme provides some customer services training, Welsh tourism businesses are now telling me that Wales needs something more than that, which encapsulates what Wales has to offer and is recognised and accepted by the tourism industry itself, improving not just the quality of our offer, but promoting the visitor economy as an arena where young people in particular can have a long-lived satisfying career. I wonder if the Government would commit to acting swiftly to developing a Welsh hospitality and tourism training quality mark, so that visitors who come to Wales can be confident in the warmest and best of welcomes as well as superlative service, of course, which complement our marvellous sporting record.