6. Member Debate under Standing Order 11.21(iv): Online and Offline Public Services

Part of the debate – in the Senedd at 4:23 pm on 12 February 2020.

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Photo of Rhun ap Iorwerth Rhun ap Iorwerth Plaid Cymru 4:23, 12 February 2020

(Translated)

But it feels very inadequate for me to expect people to keep hold of those terms and conditions when it's a small matter to continue to provide those contact numbers on all letters. Because that telephone service does exist.

So, I call on the Government to discuss with banks, businesses and services and other institutions to ensure that people don't feel that they are being excluded if online services are the only services provided. As I said, I'm very grateful that so many Members have supported this motion. It is proof, I think, that this is an important issue. I look forward to hearing your contributions and the Government's response too.